Frequently Asked Questions

Ordering & Delivery

How do I place an order?

Add products to your cart and proceed to checkout. Fill in your delivery details and click Place Order on WhatsApp. Your order summary opens directly in WhatsApp where you can confirm and send it to us.

Do I need a WhatsApp account to order?

Yes — we use WhatsApp for order confirmation, delivery updates and customer support. It's the most reliable channel for Nepal.

How long does delivery take?

1–2 days inside Kathmandu Valley, 2–4 days for major cities, up to 7 days for remote districts. See Shipping & Delivery.

What payment methods do you accept?

Currently Cash on Delivery. Pay our courier when your package arrives. Online payment via eSewa and Khalti is coming soon.

Products & Authenticity

Is your Shilajit really pure Himalayan?

Yes. Our Shilajit is sourced from authentic Himalayan altitudes (16,000+ ft) and lab-tested for fulvic acid content, heavy metals and microbial safety. We share the latest batch test certificate on request — message us on WhatsApp.

Can I take Shilajit and Ashwagandha together?

Yes — they are commonly stacked. Shilajit supports energy and mineral balance; Ashwagandha is an adaptogen for stress and recovery. Many of our customers take both daily. As always, if you have a medical condition or take prescription medication, consult your doctor first.

How long until I feel results?

Supplements are not pharmaceuticals — most users notice improvements in energy, sleep or recovery within 2–4 weeks of consistent daily use. Stick with it; consistency matters more than dose.

Are there any side effects?

Both Shilajit and Ashwagandha are very well tolerated when taken as directed. If you are pregnant, breastfeeding, on blood pressure / thyroid medication, or have an autoimmune condition, please consult your doctor before starting.

Should I take it on an empty stomach?

Shilajit Gummies: with or after breakfast. Ashwagandha Gummies: with meals.

Account & Privacy

Do I need to create an account?

No. We do not require accounts. Just check out via WhatsApp.

Where do my order details go?

Order details are sent to us on WhatsApp and saved to a private Google Sheet for delivery records. We do not share your details with anyone except the courier. See our Privacy Policy for details.

Returns & Issues

What if my product arrives damaged?

Message us on WhatsApp within 24 hours of delivery with a short unboxing video. We will replace it or refund it. See Returns & Refunds.

Can I cancel an order?

Yes, anytime before dispatch — message us on WhatsApp. Once dispatched, the standard returns policy applies.