Returns & Refunds

Last updated: April 2026

Because PB Nutritions products are consumable supplements (food category), we cannot accept returns of opened or used items for hygiene and safety reasons. We will however replace any product that arrives damaged, expired or incorrect.

Eligible for replacement / refund

• Product was damaged in transit (broken seal, broken bottle, leaking)
• You received the wrong item
• The product is past its expiry date on arrival
• The seal of the inner product packaging was tampered or missing

Not eligible

• Opened, partially used or seal-broken products
• "Did not like the taste / didn't feel results in 1 week" — supplements work over weeks of consistent use, not days
• Damage caused after delivery (storage in heat / sunlight / humidity)
• Items returned without an unboxing video / proof of issue

How to request a replacement

1. Within 24 hours of delivery, message us on WhatsApp with:
   • Your Order ID (e.g. PB-20260428-1042)
   • A short unboxing / problem video
   • A clear photo of the issue
2. We review and confirm eligibility within 1 business day.
3. If approved, we either ship a replacement at no cost OR issue a full refund (your choice).

Refund timing

For Cash-on-Delivery orders, refunds are issued via mobile wallet (eSewa / bank transfer) within 3–5 business days of approval.

Cancellations

You can cancel your order any time before it is dispatched, free of charge. Once it has been handed to the courier, the standard returns rules above apply.

Contact

For all returns and refunds, the fastest channel is WhatsApp at +977 9743427836. Email also works: pbnutritions@gmail.com.